# Latest **URL:** https://primero.supporthub.dev/forum/latest.md [Latest](https://primero.supporthub.dev/forum/latest.md) · [Categories](https://primero.supporthub.dev/forum/categories.md) · [Tags](https://primero.supporthub.dev/forum/tags.md) --- ## [Primero Release & Training Videos!](https://primero.supporthub.dev/forum/t/primero-release-training-videos/289)
**Author:** [@jpanchalingam](https://primero.supporthub.dev/forum/u/jpanchalingam)\ **Replies:** 2\ **Last updated:** [March 30, 2022, 7:47pm UTC](https://primero.supporthub.dev/forum/t/primero-release-training-videos/289 "2022-03-30T19:47:55Z")
The Primero Team has put together a comprehensive set of videos on Primero, CPIMS+ and GBVIMS+. Check out the @childprotectioninnovation YouTube channel and learn from some our team of experts: @kristy.crabtree, Informat… --- ## [Welcome to Primero!](https://primero.supporthub.dev/forum/t/welcome-to-primero/8)
**Author:** [@system](https://primero.supporthub.dev/forum/u/system)\ **Replies:** 0\ **Last updated:** [August 29, 2017, 4:01pm UTC](https://primero.supporthub.dev/forum/t/welcome-to-primero/8 "2017-08-29T16:01:21Z")
Primero (Protection-related Information Management) offers a modern approach to data management which emphasizes user-friendliness, confidentiality and security Please select the Category your question relates to (GBVIM… --- ## [How do I reset a user's password?](https://primero.supporthub.dev/forum/t/how-do-i-reset-a-users-password/943)
**Author:** [@ian\_brasil](https://primero.supporthub.dev/forum/u/ian_brasil)\ **Replies:** 2\ **Last updated:** [October 6, 2026, 11:37am UTC](https://primero.supporthub.dev/forum/t/how-do-i-reset-a-users-password/943 "2026-10-06T11:37:53Z")
This is a demo topic showing Q&A-style post voting. Answers can be upvoted, and the highest-voted answer rises to the top. How do I reset a user’s password in Primero? --- ## [Automatically show the user which form should be filled next](https://primero.supporthub.dev/forum/t/automatically-show-the-user-which-form-should-be-filled-next/939)
**Author:** [@support-hub](https://primero.supporthub.dev/forum/u/support-hub)\ **Replies:** 0\ **Last updated:** [August 31, 2026, 4:25pm UTC](https://primero.supporthub.dev/forum/t/automatically-show-the-user-which-form-should-be-filled-next/939 "2026-08-31T16:25:27Z")
Automated intake. Filed from the Support Hub bug report form; nobody has reviewed the contents. Contact details and credentials are stripped automatically, but names, case references and locations are not — check befor… --- ## [Let the community vote on what we build next](https://primero.supporthub.dev/forum/t/let-the-community-vote-on-what-we-build-next/936)
**Author:** [@ian\_brasil](https://primero.supporthub.dev/forum/u/ian_brasil)\ **Replies:** 0\ **Last updated:** [August 30, 2026, 10:16pm UTC](https://primero.supporthub.dev/forum/t/let-the-community-vote-on-what-we-build-next/936 "2026-08-30T22:16:24Z")
This category is for ideas and feature requests for the Support Hub and Primero. Post one idea per topic, and vote for the ones you want. Vote counts are what we use to prioritise, so an idea with votes beats an idea wi… --- ## [New AI Features](https://primero.supporthub.dev/forum/t/new-ai-features/930)
**Author:** [@awen](https://primero.supporthub.dev/forum/u/awen)\ **Replies:** 0\ **Last updated:** [September 30, 2025, 4:44pm UTC](https://primero.supporthub.dev/forum/t/new-ai-features/930 "2025-09-30T16:44:14Z")
Here is a topic which I am creating to see if any of the AI tools are useful. --- ## [Primero - CPIMS Tracing Request Issue](https://primero.supporthub.dev/forum/t/primero-cpims-tracing-request-issue/908)
**Author:** [@abbaszumar2132](https://primero.supporthub.dev/forum/u/abbaszumar2132)\ **Replies:** 1\ **Last updated:** [January 27, 2025, 6:24pm UTC](https://primero.supporthub.dev/forum/t/primero-cpims-tracing-request-issue/908 "2025-01-27T18:24:05Z")
In the latest release of Primero - CPIMS. When you try to match a tracing request it is throwing an error. Here is the logs --- ## [Add "case type" to search ](https://primero.supporthub.dev/forum/t/add-case-type-to-search/925)
**Author:** [@addossantos](https://primero.supporthub.dev/forum/u/addossantos)\ **Replies:** 1\ **Last updated:** [January 27, 2025, 2:23pm UTC](https://primero.supporthub.dev/forum/t/add-case-type-to-search/925 "2025-01-27T14:23:00Z")
can we add “case type” in the search as screenshot attached. Thank you --- ## [Primero - CPIMS Deployment Issue](https://primero.supporthub.dev/forum/t/primero-cpims-deployment-issue/875)
**Author:** [@abbaszumar2132](https://primero.supporthub.dev/forum/u/abbaszumar2132)\ **Replies:** 2\ **Last updated:** [October 29, 2024, 12:01pm UTC](https://primero.supporthub.dev/forum/t/primero-cpims-deployment-issue/875 "2024-10-29T12:01:26Z")
We are currently working with the latest release of Primero (v2.11.0), which is a major update featuring significant architectural changes, including the disabling of Solr and the requirement of four separate Docker cont… --- ## [Help Needed: Setting Up Webhook to Sync Data from Primero to Another App](https://primero.supporthub.dev/forum/t/help-needed-setting-up-webhook-to-sync-data-from-primero-to-another-app/855)
**Author:** [@cristi.dana2](https://primero.supporthub.dev/forum/u/cristi.dana2)\ **Replies:** 1\ **Last updated:** [October 24, 2024, 6:06pm UTC](https://primero.supporthub.dev/forum/t/help-needed-setting-up-webhook-to-sync-data-from-primero-to-another-app/855 "2024-10-24T18:06:22Z")
Hi everyone, I’m working on a project involving Primero and need some assistance with setting up a webhook to sync data between Primero and another external application. The goal is to trigger an event in Primero (e.g.,… --- ## [Setting Up Webhook to Sync Data from Primero to Another App](https://primero.supporthub.dev/forum/t/setting-up-webhook-to-sync-data-from-primero-to-another-app/856)
**Author:** [@cristi.dana2](https://primero.supporthub.dev/forum/u/cristi.dana2)\ **Replies:** 1\ **Last updated:** [October 23, 2024, 4:37pm UTC](https://primero.supporthub.dev/forum/t/setting-up-webhook-to-sync-data-from-primero-to-another-app/856 "2024-10-23T16:37:20Z")
Hi everyone, I’m working on a project involving Primero and need some assistance with setting up a webhook to sync data between Primero and another external application. The goal is to trigger an event in Primero (e.g.,… --- ## [How to update my primero's version](https://primero.supporthub.dev/forum/t/how-to-update-my-primeros-version/799)
**Author:** [@kyli](https://primero.supporthub.dev/forum/u/kyli)\ **Replies:** 3\ **Last updated:** [October 12, 2024, 5:15pm UTC](https://primero.supporthub.dev/forum/t/how-to-update-my-primeros-version/799 "2024-10-12T17:15:24Z")
Now, i want to update my primero’s version to the latest version ‘2.10.2.1’, how can i do? --- ## [Deploy Primero on openEuler system](https://primero.supporthub.dev/forum/t/deploy-primero-on-openeuler-system/847)
**Author:** [@jyhe](https://primero.supporthub.dev/forum/u/jyhe)\ **Replies:** 0\ **Last updated:** [September 11, 2024, 3:57am UTC](https://primero.supporthub.dev/forum/t/deploy-primero-on-openeuler-system/847 "2024-09-11T03:57:44Z")
Since Step 1. prepare server for deployment Step 2.Install docker and docker-compose on the server dnf update -y dnf install -y dnf-plugins-core dnf config-manager --add-repo=https://repo.huaweicloud.com/docker-ce/li… --- ## [Chinese Translation of "Aug" in Tasks window is wrong](https://primero.supporthub.dev/forum/t/chinese-translation-of-aug-in-tasks-window-is-wrong/838)
**Author:** [@jyhe](https://primero.supporthub.dev/forum/u/jyhe)\ **Replies:** 3\ **Last updated:** [September 9, 2024, 5:59am UTC](https://primero.supporthub.dev/forum/t/chinese-translation-of-aug-in-tasks-window-is-wrong/838 "2024-09-09T05:59:47Z")
The Chinese Translation of “Aug” in the Tasks window of Primero is wrong: though the translation in Transifex is correct. The Chinese Translation of “Aug” in other places are correct as well. The Primero insta… --- ## [Refresh data in Power BI through DirectQuery from Primero](https://primero.supporthub.dev/forum/t/refresh-data-in-power-bi-through-directquery-from-primero/808)
**Author:** [@pkhauv](https://primero.supporthub.dev/forum/u/pkhauv)\ **Replies:** 2\ **Last updated:** [September 9, 2024, 4:26am UTC](https://primero.supporthub.dev/forum/t/refresh-data-in-power-bi-through-directquery-from-primero/808 "2024-09-09T04:26:05Z")
Hi support team, I am refreshing the data in the Primero Power BI dashboard as usual, normally it is working okay, however this time, it pull only 1000 row data to refresh (i.e. showing cases from 2021-2024), I could n… --- ## [Using Transifex](https://primero.supporthub.dev/forum/t/using-transifex/364)
**Author:** [@jpanchalingam](https://primero.supporthub.dev/forum/u/jpanchalingam)\ **Replies:** 1\ **Last updated:** [August 21, 2024, 12:45am UTC](https://primero.supporthub.dev/forum/t/using-transifex/364 "2024-08-21T00:45:33Z")
This guidance is in addition to the Transifex Videos and describes the process of translating forms and fields in Primero. In order to adapt to local contexts, Primero needs to be able to be translated in to different l… --- ## [How to remove Demo from a Primero installation](https://primero.supporthub.dev/forum/t/how-to-remove-demo-from-a-primero-installation/830)
**Author:** [@jyhe](https://primero.supporthub.dev/forum/u/jyhe)\ **Replies:** 0\ **Last updated:** [July 16, 2024, 12:16pm UTC](https://primero.supporthub.dev/forum/t/how-to-remove-demo-from-a-primero-installation/830 "2024-07-16T12:16:07Z")
A Primero instance has been installed but it shows “Demo” on the login window. How to remove it? thanks, Jim --- ## [The translation is not displayed correctly](https://primero.supporthub.dev/forum/t/the-translation-is-not-displayed-correctly/814)
**Author:** [@kyli](https://primero.supporthub.dev/forum/u/kyli)\ **Replies:** 5\ **Last updated:** [June 25, 2024, 2:13pm UTC](https://primero.supporthub.dev/forum/t/the-translation-is-not-displayed-correctly/814 "2024-06-25T14:13:16Z")
I have changed my cmn.yml file in the docker container. The path at below: But after my modification, the translation is not displayed correctly, it still shows the content before the change. I’ve tried rebootin… --- ## [Translation Error](https://primero.supporthub.dev/forum/t/translation-error/654)
**Author:** [@megan.obrien](https://primero.supporthub.dev/forum/u/megan.obrien)\ **Replies:** 2\ **Last updated:** [June 25, 2024, 9:12am UTC](https://primero.supporthub.dev/forum/t/translation-error/654 "2024-06-25T09:12:05Z")
Hello! I am finding an error that reads \[missing “en.fields.calculated” translation\]. The translation is in the form configuration, but it doesn’t show up on the actual form. I’ve attached a picture. Thank you! --- ## [Error loading record(s)](https://primero.supporthub.dev/forum/t/error-loading-record-s/812)
**Author:** [@kyli](https://primero.supporthub.dev/forum/u/kyli)\ **Replies:** 2\ **Last updated:** [June 5, 2024, 2:22am UTC](https://primero.supporthub.dev/forum/t/error-loading-record-s/812 "2024-06-05T02:22:52Z")
When I click the ‘Closure’, it appear ‘ERROR LOADING RECORD(S)’ And the error log at below: How can I solve it? My version is 2.10.2.1 --- ## [Demo version to be installed](https://primero.supporthub.dev/forum/t/demo-version-to-be-installed/803)
**Author:** [@sb.kebebew](https://primero.supporthub.dev/forum/u/sb.kebebew)\ **Replies:** 1\ **Last updated:** [May 16, 2024, 4:45am UTC](https://primero.supporthub.dev/forum/t/demo-version-to-be-installed/803 "2024-05-16T04:45:51Z")
Can someone share with me the Primero Demo version- the latest --- ## [How can i import my cases data?](https://primero.supporthub.dev/forum/t/how-can-i-import-my-cases-data/802)
**Author:** [@kyli](https://primero.supporthub.dev/forum/u/kyli)\ **Replies:** 1\ **Last updated:** [May 13, 2024, 1:21pm UTC](https://primero.supporthub.dev/forum/t/how-can-i-import-my-cases-data/802 "2024-05-13T13:21:19Z")
I know primero having able to export my cases data, but I want to import it. Is there any way we can import my cases data? --- ## [How can i update my primero?](https://primero.supporthub.dev/forum/t/how-can-i-update-my-primero/800)
**Author:** [@kyli](https://primero.supporthub.dev/forum/u/kyli)\ **Replies:** 1\ **Last updated:** [May 10, 2024, 8:52pm UTC](https://primero.supporthub.dev/forum/t/how-can-i-update-my-primero/800 "2024-05-10T20:52:47Z")
now my primero’s version is 2.10.1.2, i want to update to 2.10.2.1. how can i DO? --- ## [Primero selfhosting deployment failed](https://primero.supporthub.dev/forum/t/primero-selfhosting-deployment-failed/791)
**Author:** [@jyhe](https://primero.supporthub.dev/forum/u/jyhe)\ **Replies:** 6\ **Last updated:** [April 14, 2024, 11:43pm UTC](https://primero.supporthub.dev/forum/t/primero-selfhosting-deployment-failed/791 "2024-04-14T23:43:00Z")
Hi. we are trying to deploy Primero locally and encounter error when run ansible-playbook application-primero.yml --tags configure,start -i inventory/inventory.yml -l demo.ai4ertong.cn . Appreciate if anyone can help on … --- ## [Promoting config to other environments](https://primero.supporthub.dev/forum/t/promoting-config-to-other-environments/770)
**Author:** [@darsi.sreelekha](https://primero.supporthub.dev/forum/u/darsi.sreelekha)\ **Replies:** 6\ **Last updated:** [April 1, 2024, 4:05pm UTC](https://primero.supporthub.dev/forum/t/promoting-config-to-other-environments/770 "2024-04-01T16:05:35Z")
We are unable to see the option “SEND” in the configurations screen when logged in as a super user as mentioned in the below documentation. https://support.primero.org/assets/books-v2/1sP6VhT70WHhi5ZPbio6EszX-i4jZsBkO/ … --- ## [Selfhosting Primero - Send configuration from Demo to Production](https://primero.supporthub.dev/forum/t/selfhosting-primero-send-configuration-from-demo-to-production/789)
**Author:** [@jyhe](https://primero.supporthub.dev/forum/u/jyhe)\ **Replies:** 1\ **Last updated:** [March 27, 2024, 7:58pm UTC](https://primero.supporthub.dev/forum/t/selfhosting-primero-send-configuration-from-demo-to-production/789 "2024-03-27T19:58:45Z")
We are planning to deploy selfhosting Primero. A Demo server has been setup and running but the Send button is missing in the Configuration Window. Anyone here can provide instructions on how to enable the Send button i… --- ## [Primero latest version deploy](https://primero.supporthub.dev/forum/t/primero-latest-version-deploy/785)
**Author:** [@supriatna.nana.gm](https://primero.supporthub.dev/forum/u/supriatna.nana.gm)\ **Replies:** 1\ **Last updated:** [March 14, 2024, 1:56pm UTC](https://primero.supporthub.dev/forum/t/primero-latest-version-deploy/785 "2024-03-14T13:56:51Z")
Hello everyone, please provide complete information and guidance on the procedure for deploying the latest version of PrimeroIMS. Currently, we are attempting to install the latest version of Primero. After the process i… --- ## [Referral Fields and Workflows in CPIMS+](https://primero.supporthub.dev/forum/t/referral-fields-and-workflows-in-cpims/782)
**Author:** [@childprotectioninnov](https://primero.supporthub.dev/forum/u/childprotectioninnov)\ **Replies:** 0\ **Last updated:** [March 4, 2024, 7:12pm UTC](https://primero.supporthub.dev/forum/t/referral-fields-and-workflows-in-cpims/782 "2024-03-04T19:12:49Z")
There are many fields that are linked to functionality within the CPIMS+. This guidance is meant to support you in understanding how some of those transitions work. Please note that the wording varies according to implem… --- ## [How can i see what fields are searchable? How do I refine my searches so I only pull back relevant data?](https://primero.supporthub.dev/forum/t/how-can-i-see-what-fields-are-searchable-how-do-i-refine-my-searches-so-i-only-pull-back-relevant-data/526)
**Author:** [@robert.mactavish](https://primero.supporthub.dev/forum/u/robert.mactavish)\ **Replies:** 4\ **Last updated:** [February 28, 2024, 6:50pm UTC](https://primero.supporthub.dev/forum/t/how-can-i-see-what-fields-are-searchable-how-do-i-refine-my-searches-so-i-only-pull-back-relevant-data/526 "2024-02-28T18:50:43Z")
I want to search for specific values in specific fields of a record. How can i see what fields are searchable? For example, I remember the name of the one of my client’s mother. Can I search for family details? I search… --- ## [Children under the age of 14](https://primero.supporthub.dev/forum/t/children-under-the-age-of-14/780)
**Author:** [@bidafredrick](https://primero.supporthub.dev/forum/u/bidafredrick)\ **Replies:** 1\ **Last updated:** [February 20, 2024, 8:35pm UTC](https://primero.supporthub.dev/forum/t/children-under-the-age-of-14/780 "2024-02-20T20:35:14Z")
Training of the child children on the effects of early / child marriage. [Next page](https://primero.supporthub.dev/forum/latest.md?page=1)