# Latest **URL:** https://primero.supporthub.dev/forum/latest.md?page=1 [Latest](https://primero.supporthub.dev/forum/latest.md) · [Categories](https://primero.supporthub.dev/forum/categories.md) · [Tags](https://primero.supporthub.dev/forum/tags.md) **Page:** 2 --- ## [Utilising SEND to Production button](https://primero.supporthub.dev/forum/t/utilising-send-to-production-button/774)
**Author:** [@keerthisai.maganti](https://primero.supporthub.dev/forum/u/keerthisai.maganti)\ **Replies:** 3\ **Last updated:** [February 20, 2024, 6:22pm UTC](https://primero.supporthub.dev/forum/t/utilising-send-to-production-button/774 "2024-02-20T18:22:50Z")
How do i apply my configurations to production by send button, how does the send button identify my production environment where to set the production server details. --- ## [Translation error when importing the location](https://primero.supporthub.dev/forum/t/translation-error-when-importing-the-location/750)
**Author:** [@atshakya](https://primero.supporthub.dev/forum/u/atshakya)\ **Replies:** 2\ **Last updated:** [February 5, 2024, 7:33pm UTC](https://primero.supporthub.dev/forum/t/translation-error-when-importing-the-location/750 "2024-02-05T19:33:41Z")
i was trying to import the new location and I got this error. Now I am unable to import and use this page. Previously I added the location but found out that I did not add the translated value --- ## [Unable to see an option to create module](https://primero.supporthub.dev/forum/t/unable-to-see-an-option-to-create-module/768)
**Author:** [@urvi.kalia](https://primero.supporthub.dev/forum/u/urvi.kalia)\ **Replies:** 2\ **Last updated:** [January 29, 2024, 7:11am UTC](https://primero.supporthub.dev/forum/t/unable-to-see-an-option-to-create-module/768 "2024-01-29T07:11:24Z")
Unable to locate an option to create module as mentioned in PrimeroAdmin Guide As documented in the below reference: \[How it Works: The Building Blocks · Primero Administration Guide\](https://Admin Guide) Where will b… --- ## [Receiving error when editing users](https://primero.supporthub.dev/forum/t/receiving-error-when-editing-users/764)
**Author:** [@megan.obrien](https://primero.supporthub.dev/forum/u/megan.obrien)\ **Replies:** 3\ **Last updated:** [January 19, 2024, 6:09pm UTC](https://primero.supporthub.dev/forum/t/receiving-error-when-editing-users/764 "2024-01-19T18:09:51Z")
When editing a user on joint instances of Primero, I am trying to remove data from a field (Agency Office for GBV). When I go to save these changes, I receive an error message: “Missing “EN.ADMIN.ERROR\_LOADING” TRANSLATI… --- ## [Primero tier3 installation support from Primero dev team](https://primero.supporthub.dev/forum/t/primero-tier3-installation-support-from-primero-dev-team/762)
**Author:** [@lowotonj](https://primero.supporthub.dev/forum/u/lowotonj)\ **Replies:** 4\ **Last updated:** [January 10, 2024, 11:04am UTC](https://primero.supporthub.dev/forum/t/primero-tier3-installation-support-from-primero-dev-team/762 "2024-01-10T11:04:04Z")
Hey Primero support team, how i can get in contact with the Primero support team for tier3 installation. requesting for an urgent support --- ## [Self Hosting Primero v2 - Installation](https://primero.supporthub.dev/forum/t/self-hosting-primero-v2-installation/434)
**Author:** [@irlawrence](https://primero.supporthub.dev/forum/u/irlawrence)\ **Replies:** 31\ **Last updated:** [January 2, 2024, 12:37pm UTC](https://primero.supporthub.dev/forum/t/self-hosting-primero-v2-installation/434 "2024-01-02T12:37:07Z")
So maybe you have read the programmatic guidance for self hosting, self hosting set up and background info, the hosting requirements checklist, you have completed all the security tasks, you have reviewed the Tier 4 Depl… --- ## [Packaging the Primero-Dashboard solution!](https://primero.supporthub.dev/forum/t/packaging-the-primero-dashboard-solution/759)
**Author:** [@aleksa](https://primero.supporthub.dev/forum/u/aleksa)\ **Replies:** 0\ **Last updated:** [December 19, 2023, 2:00pm UTC](https://primero.supporthub.dev/forum/t/packaging-the-primero-dashboard-solution/759 "2023-12-19T14:00:43Z")
Hello, Primero Community! Aleksa here from the OpenFn team that has been partnering with UNICEF on Primero interoperability projects. We’re considering what it would take to package a Primero-Dashboard solution to enabl… --- ## [Unable to reports. System displays an error message: undefined method \`multi\_select?' for nil:NilClass](https://primero.supporthub.dev/forum/t/unable-to-reports-system-displays-an-error-message-undefined-method-multi-select-for-nil-nilclass/748)
**Author:** [@srinivasa.puneeth](https://primero.supporthub.dev/forum/u/srinivasa.puneeth)\ **Replies:** 1\ **Last updated:** [December 15, 2023, 9:07am UTC](https://primero.supporthub.dev/forum/t/unable-to-reports-system-displays-an-error-message-undefined-method-multi-select-for-nil-nilclass/748 "2023-12-15T09:07:13Z")
I have migrated these reports from the old CPIMS v1.6 to the v2 version. I have followed the official documentation on the Primero GitHub repository to complete the migration. I can see all the reports that are migra… --- ## [Interested in contributing ideas / code to Primero? Join the Primero DAO webinar](https://primero.supporthub.dev/forum/t/interested-in-contributing-ideas-code-to-primero-join-the-primero-dao-webinar/756)
**Author:** [@robert.mactavish](https://primero.supporthub.dev/forum/u/robert.mactavish)\ **Replies:** 0\ **Last updated:** [December 12, 2023, 9:27pm UTC](https://primero.supporthub.dev/forum/t/interested-in-contributing-ideas-code-to-primero-join-the-primero-dao-webinar/756 "2023-12-12T21:27:41Z")
Dear Friends of Primero, Open source software around the world typically face 3 problems – retaining relevance, technical sustainability and financial sustainability. Retaining relevance requires collecting on-going fee… --- ## [Where can I download Primero.ova file for virtualbox?](https://primero.supporthub.dev/forum/t/where-can-i-download-primero-ova-file-for-virtualbox/743)
**Author:** [@abdallahkonare](https://primero.supporthub.dev/forum/u/abdallahkonare)\ **Replies:** 2\ **Last updated:** [November 23, 2023, 2:58pm UTC](https://primero.supporthub.dev/forum/t/where-can-i-download-primero-ova-file-for-virtualbox/743 "2023-11-23T14:58:16Z")
Hello everyone, I’m currently looking to set up Primero in VirtualBox and I’m in need of the Primero.ova file. Could anyone kindly guide me on where I can download this specific OVA file for VirtualBox? --- ## [PWA and Field Mode](https://primero.supporthub.dev/forum/t/pwa-and-field-mode/745)
**Author:** [@childprotectioninnov](https://primero.supporthub.dev/forum/u/childprotectioninnov)\ **Replies:** 0\ **Last updated:** [November 21, 2023, 2:59pm UTC](https://primero.supporthub.dev/forum/t/pwa-and-field-mode/745 "2023-11-21T14:59:38Z")
Field mode is a feature where a user can select or deselect a toggle in the navigation menu to put themselves into a new manual version of offline mode. To understand this functionality further, you’ll need to understand… --- ## [Password Reset Email Not Being Sent](https://primero.supporthub.dev/forum/t/password-reset-email-not-being-sent/738)
**Author:** [@megan.obrien](https://primero.supporthub.dev/forum/u/megan.obrien)\ **Replies:** 1\ **Last updated:** [November 8, 2023, 3:14pm UTC](https://primero.supporthub.dev/forum/t/password-reset-email-not-being-sent/738 "2023-11-08T15:14:22Z")
When I try to reset my Primero password on a demo site, I do not get an email to reset my password. For example, I have requested to reset my password on the site Primero, and I have not gotten an email (I have checked m… --- ## [Issues with Saved Data Disappearing](https://primero.supporthub.dev/forum/t/issues-with-saved-data-disappearing/651)
**Author:** [@megan.obrien](https://primero.supporthub.dev/forum/u/megan.obrien)\ **Replies:** 4\ **Last updated:** [October 26, 2023, 7:18pm UTC](https://primero.supporthub.dev/forum/t/issues-with-saved-data-disappearing/651 "2023-10-26T19:18:17Z")
I have had several users report an issue they have with data entry. They are reporting that saved data is disappearing. Case workers have no difficulty when entering the cases, rather the problem is when they enter the … --- ## [Security: CVE-2023-4911 - Tier 4 Warning for Ubuntu 22.04](https://primero.supporthub.dev/forum/t/security-cve-2023-4911-tier-4-warning-for-ubuntu-22-04/737)
**Author:** [@robert.mactavish](https://primero.supporthub.dev/forum/u/robert.mactavish)\ **Replies:** 0\ **Last updated:** [October 23, 2023, 1:46pm UTC](https://primero.supporthub.dev/forum/t/security-cve-2023-4911-tier-4-warning-for-ubuntu-22-04/737 "2023-10-23T13:46:13Z")
A security vulnerability affects Ubuntu 22.04 on up. This does not affect core Primero which is certified to run on Ubuntu 20.04. Other machines in your Tier 4 Primero setup (such as bastions and backup servers) may run … --- ## [GBVIMS+ v2 Incident Recorder Export Issue](https://primero.supporthub.dev/forum/t/gbvims-v2-incident-recorder-export-issue/574)
**Author:** [@megan.obrien](https://primero.supporthub.dev/forum/u/megan.obrien)\ **Replies:** 5\ **Last updated:** [October 19, 2023, 4:24pm UTC](https://primero.supporthub.dev/forum/t/gbvims-v2-incident-recorder-export-issue/574 "2023-10-19T16:24:00Z")
Hello! There have been several bugs identified when exporting for the Incident Recorder (IR): The locations that have been selected in the system are not included in the export of the IR. Instead, those data fields sh… --- ## [Created reports in GBVIMS+ demo and it does not tally up correctly](https://primero.supporthub.dev/forum/t/created-reports-in-gbvims-demo-and-it-does-not-tally-up-correctly/724)
**Author:** [@ekormawa](https://primero.supporthub.dev/forum/u/ekormawa)\ **Replies:** 2\ **Last updated:** [September 19, 2023, 1:39pm UTC](https://primero.supporthub.dev/forum/t/created-reports-in-gbvims-demo-and-it-does-not-tally-up-correctly/724 "2023-09-19T13:39:28Z")
In the Sierra Leone GBVIMS+ demo I have created a series of reports and while a table and graph is generated by the system, the system does not tally up the numbers correctly. In some instances the GBVIMS+ will return wi… --- ## [Primero Interoperability Solutions - Cambodia Solution Video & More Info](https://primero.supporthub.dev/forum/t/primero-interoperability-solutions-cambodia-solution-video-more-info/722)
**Author:** [@aleksa](https://primero.supporthub.dev/forum/u/aleksa)\ **Replies:** 0\ **Last updated:** [August 30, 2023, 12:29pm UTC](https://primero.supporthub.dev/forum/t/primero-interoperability-solutions-cambodia-solution-video-more-info/722 "2023-08-30T12:29:51Z")
Hi everyone! I’m from the OpenFn team, who has been partnering with UNICEF and Primero teams in a couple of different countries to deliver “workflow automation” solutions that enable interoperability between Primero and … --- ## [Internal Server Error](https://primero.supporthub.dev/forum/t/internal-server-error/718)
**Author:** [@megan.obrien](https://primero.supporthub.dev/forum/u/megan.obrien)\ **Replies:** 1\ **Last updated:** [August 28, 2023, 2:28pm UTC](https://primero.supporthub.dev/forum/t/internal-server-error/718 "2023-08-28T14:28:38Z")
In the North East Syria GBVIMS+ instance, when you go to save a case, you receive an error message and are unable to save the data. This has been tested across roles and in different countries, and the error message rema… --- ## [Federation and Authentication with External Identity providers](https://primero.supporthub.dev/forum/t/federation-and-authentication-with-external-identity-providers/712)
**Author:** [@childprotectioninnov](https://primero.supporthub.dev/forum/u/childprotectioninnov)\ **Replies:** 1\ **Last updated:** [July 31, 2023, 8:05pm UTC](https://primero.supporthub.dev/forum/t/federation-and-authentication-with-external-identity-providers/712 "2023-07-31T20:05:28Z")
Security and privacy is a priority for Primero. In order to ensure the highest standards of security for both the case workers and managers using the Primero system as well as the beneficiaries receiving case management … --- ## [Primero Playground seems to be down?](https://primero.supporthub.dev/forum/t/primero-playground-seems-to-be-down/409)
**Author:** [@bekka](https://primero.supporthub.dev/forum/u/bekka)\ **Replies:** 9\ **Last updated:** [July 25, 2023, 9:05pm UTC](https://primero.supporthub.dev/forum/t/primero-playground-seems-to-be-down/409 "2023-07-25T21:05:45Z")
The login given on the main support hub page doesnt’ work at Primero --- ## [Facing Errors when running ansible-playbook certbot.yml](https://primero.supporthub.dev/forum/t/facing-errors-when-running-ansible-playbook-certbot-yml/694)
**Author:** [@srinivasa.puneeth](https://primero.supporthub.dev/forum/u/srinivasa.puneeth)\ **Replies:** 7\ **Last updated:** [July 14, 2023, 12:11pm UTC](https://primero.supporthub.dev/forum/t/facing-errors-when-running-ansible-playbook-certbot-yml/694 "2023-07-14T12:11:59Z")
Hey @irlawrence , I am facing the following error when running “ansible-playbook certbot.yml". I am aware that there is a similar topic that already exists on this particular issue. I had left a comment there reaching ou… --- ## [Unable To Attach Documents To Cases](https://primero.supporthub.dev/forum/t/unable-to-attach-documents-to-cases/607)
**Author:** [@user22](https://primero.supporthub.dev/forum/u/user22)\ **Replies:** 4\ **Last updated:** [June 27, 2023, 5:06pm UTC](https://primero.supporthub.dev/forum/t/unable-to-attach-documents-to-cases/607 "2023-06-27T17:06:31Z")
Good day, I have a user who is attempting to upload documents to a case. Everytime she does it she gets a message saying the case has been uploaded successfully, however nothing is shown on the case. There is however, a … --- ## [Errors when running ansible-playbook certbot.yml](https://primero.supporthub.dev/forum/t/errors-when-running-ansible-playbook-certbot-yml/666)
**Author:** [@operations](https://primero.supporthub.dev/forum/u/operations)\ **Replies:** 18\ **Last updated:** [June 16, 2023, 5:54am UTC](https://primero.supporthub.dev/forum/t/errors-when-running-ansible-playbook-certbot-yml/666 "2023-06-16T05:54:16Z")
Please Help. Thanks in Advance. Please note: we are using the GitHub - primeroIMS/primero: Primero is an application designed to help child protection workers and social workers in humanitarian and development contexts … --- ## [Assigning download option for each agency focal/administrator](https://primero.supporthub.dev/forum/t/assigning-download-option-for-each-agency-focal-administrator/687)
**Author:** [@abhasan](https://primero.supporthub.dev/forum/u/abhasan)\ **Replies:** 1\ **Last updated:** [May 31, 2023, 7:01pm UTC](https://primero.supporthub.dev/forum/t/assigning-download-option-for-each-agency-focal-administrator/687 "2023-05-31T19:01:28Z")
I want assign to each agency focal the option , they will be abel to download the case in PDF or Excel. how can i do that. --- ## [Signing into Primero with Gmail](https://primero.supporthub.dev/forum/t/signing-into-primero-with-gmail/682)
**Author:** [@childprotectioninnov](https://primero.supporthub.dev/forum/u/childprotectioninnov)\ **Replies:** 0\ **Last updated:** [April 20, 2023, 5:17pm UTC](https://primero.supporthub.dev/forum/t/signing-into-primero-with-gmail/682 "2023-04-20T17:17:59Z")
Step 1: To log in to Primero using your Gmail account, first check that you have received a welcome email from primero@unicef.org which looks like this: Step 2: You will need to go to the website displayed in step 1 … --- ## [Viewing Incidents from Cases](https://primero.supporthub.dev/forum/t/viewing-incidents-from-cases/674)
**Author:** [@megan.obrien](https://primero.supporthub.dev/forum/u/megan.obrien)\ **Replies:** 1\ **Last updated:** [March 17, 2023, 3:36pm UTC](https://primero.supporthub.dev/forum/t/viewing-incidents-from-cases/674 "2023-03-17T15:36:32Z")
There have been reports of GBV Case Management Supervisors not being able to view all incidents from within a case, although some are viewable. This permission is granted in their role (view incidents from case). I have … --- ## [Not able to reindexing restored couchdb](https://primero.supporthub.dev/forum/t/not-able-to-reindexing-restored-couchdb/590)
**Author:** [@sanket252](https://primero.supporthub.dev/forum/u/sanket252)\ **Replies:** 18\ **Last updated:** [March 16, 2023, 6:49pm UTC](https://primero.supporthub.dev/forum/t/not-able-to-reindexing-restored-couchdb/590 "2023-03-16T18:49:51Z")
Trying to restore CouchDB from one server to another, but not able to reindex it using the below command. RAILS\_ENV=production bundle exec rake sunspot:reindex after reindexing 5 out of 7 batches, the rake is aborted w… --- ## [Newly created agency is not displaying in the New User section](https://primero.supporthub.dev/forum/t/newly-created-agency-is-not-displaying-in-the-new-user-section/672)
**Author:** [@frortiz](https://primero.supporthub.dev/forum/u/frortiz)\ **Replies:** 1\ **Last updated:** [March 16, 2023, 3:10pm UTC](https://primero.supporthub.dev/forum/t/newly-created-agency-is-not-displaying-in-the-new-user-section/672 "2023-03-16T15:10:39Z")
Hi! I recently added a new agency, but when I tried to create a new user, the agency is not showing up among the available options. The new agency appears in the Agencies list, but no as an option in the Agency drop dow… --- ## [Locations in Primero](https://primero.supporthub.dev/forum/t/locations-in-primero/669)
**Author:** [@childprotectioninnov](https://primero.supporthub.dev/forum/u/childprotectioninnov)\ **Replies:** 0\ **Last updated:** [March 7, 2023, 6:12pm UTC](https://primero.supporthub.dev/forum/t/locations-in-primero/669 "2023-03-07T18:12:15Z")
There are many different areas where locations are used within Primero. The below guidance lists the various ways locations are configured and used in the system. Firstly, note that the locations of case workers or mana… --- ## [Unable to create a report with all forms & fields](https://primero.supporthub.dev/forum/t/unable-to-create-a-report-with-all-forms-fields/645)
**Author:** [@ekormawa](https://primero.supporthub.dev/forum/u/ekormawa)\ **Replies:** 4\ **Last updated:** [March 1, 2023, 3:47pm UTC](https://primero.supporthub.dev/forum/t/unable-to-create-a-report-with-all-forms-fields/645 "2023-03-01T15:47:09Z")
Hello, I am unable to create a report of the system using all the Case forms (and the fields in the forms) thus limiting the scope of reports that can be generated in the system. For example when creating a report (re… [Previous page](https://primero.supporthub.dev/forum/latest.md) [Next page](https://primero.supporthub.dev/forum/latest.md?page=2)