# Latest **URL:** https://primero.supporthub.dev/forum/latest.md?page=2 [Latest](https://primero.supporthub.dev/forum/latest.md) · [Categories](https://primero.supporthub.dev/forum/categories.md) · [Tags](https://primero.supporthub.dev/forum/tags.md) **Page:** 3 --- ## [SSO Login Errors](https://primero.supporthub.dev/forum/t/sso-login-errors/626)
**Author:** [@megan.obrien](https://primero.supporthub.dev/forum/u/megan.obrien)\ **Replies:** 5\ **Last updated:** [March 1, 2023, 2:06pm UTC](https://primero.supporthub.dev/forum/t/sso-login-errors/626 "2023-03-01T14:06:14Z")
Once I am logged into the Jordan’s production site, whenever I navigate to a new page, a window will pop up asking me to select my provider. I am unable to navigate around the site without choosing my provider every time… --- ## [Incident Recorder Exports only in English](https://primero.supporthub.dev/forum/t/incident-recorder-exports-only-in-english/653)
**Author:** [@megan.obrien](https://primero.supporthub.dev/forum/u/megan.obrien)\ **Replies:** 2\ **Last updated:** [February 23, 2023, 6:37pm UTC](https://primero.supporthub.dev/forum/t/incident-recorder-exports-only-in-english/653 "2023-02-23T18:37:21Z")
When I select incidents and then export the Incident Recorder from both demo and production sites (NCA and Colombia) using a user that’s language is assigned as Spanish, the export is in English. I have tested this with… --- ## [Reports not showing any dates fields on grouped by rows or columns V2](https://primero.supporthub.dev/forum/t/reports-not-showing-any-dates-fields-on-grouped-by-rows-or-columns-v2/529)
**Author:** [@nebras.hussien](https://primero.supporthub.dev/forum/u/nebras.hussien)\ **Replies:** 3\ **Last updated:** [February 9, 2023, 9:12pm UTC](https://primero.supporthub.dev/forum/t/reports-not-showing-any-dates-fields-on-grouped-by-rows-or-columns-v2/529 "2023-02-09T21:12:57Z")
I am trying to create a report to have a Monthly case enrollment trend Vs closure trend and another one for the number of cases opened for a long time (beyond plan) but it’s not possible as I cant select any date (eithe… --- ## [Need date fields in report function of CPIMS+](https://primero.supporthub.dev/forum/t/need-date-fields-in-report-function-of-cpims/657)
**Author:** [@ktun](https://primero.supporthub.dev/forum/u/ktun)\ **Replies:** 1\ **Last updated:** [February 9, 2023, 9:11pm UTC](https://primero.supporthub.dev/forum/t/need-date-fields-in-report-function-of-cpims/657 "2023-02-09T21:11:08Z")
There are no date fields in the ‘Group by rows’ and ‘Group by columns’ of the report function. I could not create the monthly trend of data analysis. --- ## [How can I create custom report - Number of cases agency by reported year](https://primero.supporthub.dev/forum/t/how-can-i-create-custom-report-number-of-cases-agency-by-reported-year/648)
**Author:** [@ktun](https://primero.supporthub.dev/forum/u/ktun)\ **Replies:** 1\ **Last updated:** [January 5, 2023, 7:41pm UTC](https://primero.supporthub.dev/forum/t/how-can-i-create-custom-report-number-of-cases-agency-by-reported-year/648 "2023-01-05T19:41:43Z")
I am trying to create a report to have a year-by-year reported/identified number of cases by the agency in the customized report function. I could not find any date field in the group by row and column function. I need t… --- ## [Could not accept or reject a transfer request](https://primero.supporthub.dev/forum/t/could-not-accept-or-reject-a-transfer-request/642)
**Author:** [@pkhauv](https://primero.supporthub.dev/forum/u/pkhauv)\ **Replies:** 2\ **Last updated:** [December 16, 2022, 8:42am UTC](https://primero.supporthub.dev/forum/t/could-not-accept-or-reject-a-transfer-request/642 "2022-12-16T08:42:44Z")
Hi, please help us with below issue. Case worker A made a transfer request of a case that is belong to case worker B (in case preview after performing a search). Case worker B can view the transfer request in the trans… --- ## [Clear filter not working](https://primero.supporthub.dev/forum/t/clear-filter-not-working/636)
**Author:** [@pkhauv](https://primero.supporthub.dev/forum/u/pkhauv)\ **Replies:** 2\ **Last updated:** [December 14, 2022, 5:48pm UTC](https://primero.supporthub.dev/forum/t/clear-filter-not-working/636 "2022-12-14T17:48:00Z")
Hi! I am using Primero V2 Cambodia and when I click the clear button for filter it is not working so I need to refresh each time. Phanneth --- ## [Data error in the report template and home page (Primero V2)](https://primero.supporthub.dev/forum/t/data-error-in-the-report-template-and-home-page-primero-v2/637)
**Author:** [@pkhauv](https://primero.supporthub.dev/forum/u/pkhauv)\ **Replies:** 3\ **Last updated:** [December 13, 2022, 2:45am UTC](https://primero.supporthub.dev/forum/t/data-error-in-the-report-template-and-home-page-primero-v2/637 "2022-12-13T02:45:19Z")
Hi, I am checking the data on protection concerns in the report template and we are missing a lot of data. In the case filtering it is showing correctly though. Also on the dashboard that is showing the case by protectio… --- ## [Issues signing in on mobile devices?](https://primero.supporthub.dev/forum/t/issues-signing-in-on-mobile-devices/641)
**Author:** [@childprotectioninnov](https://primero.supporthub.dev/forum/u/childprotectioninnov)\ **Replies:** 0\ **Last updated:** [December 12, 2022, 1:14pm UTC](https://primero.supporthub.dev/forum/t/issues-signing-in-on-mobile-devices/641 "2022-12-12T13:14:45Z")
We had reports from some NE Syria GBVIMS+ colleagues who were not able to log in to their Phone A52 Samsung or Galaxy Tab A7 lite. For 1 user who can log in on a mobile device, ask them to check the settings and see if… --- ## [What's the Primero development setup pre-seeded username/password](https://primero.supporthub.dev/forum/t/whats-the-primero-development-setup-pre-seeded-username-password/640)
**Author:** [@jinsthomas](https://primero.supporthub.dev/forum/u/jinsthomas)\ **Replies:** 4\ **Last updated:** [December 7, 2022, 7:35pm UTC](https://primero.supporthub.dev/forum/t/whats-the-primero-development-setup-pre-seeded-username-password/640 "2022-12-07T19:35:32Z")
Hello Primero Community, What’s the default password for primero development setup , I tried primero /primer0! but it didn’t work. I was able to manage the primero dev setup but password is not working for me. --- ## [Adding a new document type field in form section](https://primero.supporthub.dev/forum/t/adding-a-new-document-type-field-in-form-section/624)
**Author:** [@user2](https://primero.supporthub.dev/forum/u/user2)\ **Replies:** 3\ **Last updated:** [December 1, 2022, 5:01pm UTC](https://primero.supporthub.dev/forum/t/adding-a-new-document-type-field-in-form-section/624 "2022-12-01T17:01:20Z")
We need a new document type field in one of the form. So, we added a document upload box type field keeping the form section as parent. The script runs and adds a field in the form. On case form, the document field appea… --- ## [How to export the user list from the setting](https://primero.supporthub.dev/forum/t/how-to-export-the-user-list-from-the-setting/638)
**Author:** [@ktun](https://primero.supporthub.dev/forum/u/ktun)\ **Replies:** 1\ **Last updated:** [November 28, 2022, 9:13pm UTC](https://primero.supporthub.dev/forum/t/how-to-export-the-user-list-from-the-setting/638 "2022-11-28T21:13:50Z")
Hi, I want a current user list from the system. I do not know how to export the list to EXCEL. --- ## [M&E Form is showing up under Action Plan](https://primero.supporthub.dev/forum/t/m-e-form-is-showing-up-under-action-plan/633)
**Author:** [@megan.obrien](https://primero.supporthub.dev/forum/u/megan.obrien)\ **Replies:** 1\ **Last updated:** [November 28, 2022, 9:11pm UTC](https://primero.supporthub.dev/forum/t/m-e-form-is-showing-up-under-action-plan/633 "2022-11-28T21:11:32Z")
There was one point where the GBV M&E Form was showing up as its own case form. Now it is showing up under/grouped with the Action Plan. We need to have it be its own Case Form rather than grouped with the Action Plan. --- ## [All usernames added on Jordan server with Primero identity provider not working](https://primero.supporthub.dev/forum/t/all-usernames-added-on-jordan-server-with-primero-identity-provider-not-working/621)
**Author:** [@ekormawa](https://primero.supporthub.dev/forum/u/ekormawa)\ **Replies:** 1\ **Last updated:** [October 31, 2022, 4:19pm UTC](https://primero.supporthub.dev/forum/t/all-usernames-added-on-jordan-server-with-primero-identity-provider-not-working/621 "2022-10-31T16:19:22Z")
Hi, All of the usernames on the Jordan V2 GBVIMS+ that were added using the Primero identity provider (including my own system admin profile) are unable to access their profiles. This is after going through the prompts … --- ## [Self Hosting Primero v2 - Programme Guidance](https://primero.supporthub.dev/forum/t/self-hosting-primero-v2-programme-guidance/503)
**Author:** [@jpanchalingam](https://primero.supporthub.dev/forum/u/jpanchalingam)\ **Replies:** 1\ **Last updated:** [November 22, 2022, 4:22pm UTC](https://primero.supporthub.dev/forum/t/self-hosting-primero-v2-programme-guidance/503 "2022-11-22T16:22:46Z")
For those of you who are interested in self hosting Primero v2, in addition to the guidance we have shared on Self-hosting background and set up and Installation Guidance, there are programmatic considerations that must … --- ## [Not able to login to Primero after latest release](https://primero.supporthub.dev/forum/t/not-able-to-login-to-primero-after-latest-release/623)
**Author:** [@lavinia.tole](https://primero.supporthub.dev/forum/u/lavinia.tole)\ **Replies:** 1\ **Last updated:** [November 4, 2022, 2:04pm UTC](https://primero.supporthub.dev/forum/t/not-able-to-login-to-primero-after-latest-release/623 "2022-11-04T14:04:56Z")
After the latest release, the login does not work anymore for none of the Romanian team (case workers, managers & admins). When I try to login, it asks to select a provider, but there are no options from which I can sel… --- ## [New Case, Wrong Form](https://primero.supporthub.dev/forum/t/new-case-wrong-form/617)
**Author:** [@megan.obrien](https://primero.supporthub.dev/forum/u/megan.obrien)\ **Replies:** 7\ **Last updated:** [October 31, 2022, 9:30pm UTC](https://primero.supporthub.dev/forum/t/new-case-wrong-form/617 "2022-10-31T21:30:33Z")
There was a fix that made it so the landing page when opening up a new GBV case was the Survivor Information form. However, this is no longer applied and has reverted to the old setting. Instead the landing page is the A… --- ## [Burmese Language in English and Arabic Instance](https://primero.supporthub.dev/forum/t/burmese-language-in-english-and-arabic-instance/615)
**Author:** [@megan.obrien](https://primero.supporthub.dev/forum/u/megan.obrien)\ **Replies:** 3\ **Last updated:** [October 31, 2022, 4:18pm UTC](https://primero.supporthub.dev/forum/t/burmese-language-in-english-and-arabic-instance/615 "2022-10-31T16:18:17Z")
There are subforms in the NES instance for GBVIMS+ v2 that are appearing in Burmese. This seems to have been fixed in other instances, but not this one. Please see attached photos. --- ## [Error Messages in Primero](https://primero.supporthub.dev/forum/t/error-messages-in-primero/620)
**Author:** [@childprotectioninnov](https://primero.supporthub.dev/forum/u/childprotectioninnov)\ **Replies:** 0\ **Last updated:** [October 30, 2022, 7:51pm UTC](https://primero.supporthub.dev/forum/t/error-messages-in-primero/620 "2022-10-30T19:51:21Z")
In order to support you when you receive a specific error message on your browser when you are using Primero, please follow the below guidance: Are you seeing this error message? What does it mean? What do you do? … --- ## [Translation error when sorting by username in users section of the settings](https://primero.supporthub.dev/forum/t/translation-error-when-sorting-by-username-in-users-section-of-the-settings/588)
**Author:** [@irlawrence](https://primero.supporthub.dev/forum/u/irlawrence)\ **Replies:** 2\ **Last updated:** [August 3, 2022, 7:52pm UTC](https://primero.supporthub.dev/forum/t/translation-error-when-sorting-by-username-in-users-section-of-the-settings/588 "2022-08-03T19:52:03Z")
Click on the username to sort and it errors with \[MISSING "EN.ADMIN.ERROR\_LOADING" TRANSLATION\] A ctrl + Refresh makes the users relaod ok --- ## [Administrators get an error sorting lookups](https://primero.supporthub.dev/forum/t/administrators-get-an-error-sorting-lookups/592)
**Author:** [@jack.miszencin](https://primero.supporthub.dev/forum/u/jack.miszencin)\ **Replies:** 2\ **Last updated:** [August 3, 2022, 7:52pm UTC](https://primero.supporthub.dev/forum/t/administrators-get-an-error-sorting-lookups/592 "2022-08-03T19:52:32Z")
Administrators currently get an error when they try to sort the Lookups list by the Name column. Steps to reproduce: 1.) Login to as a CP Administrator. Under Settings, click on the Lookups link. 2.) Try to sort by th… --- ## [Error in Installation](https://primero.supporthub.dev/forum/t/error-in-installation/618)
**Author:** [@jinsthomas](https://primero.supporthub.dev/forum/u/jinsthomas)\ **Replies:** 4\ **Last updated:** [October 24, 2022, 6:10pm UTC](https://primero.supporthub.dev/forum/t/error-in-installation/618 "2022-10-24T18:10:14Z")
Hello all , Can we still use this doc for installation in self-hosted servers? I was getting few errors and couldn’t figure out a way to resolve and finish installation. Previously i had used that doc and it was working… --- ## [Issues with the Felt Stigma and Psychosocial Wellbeing Forms](https://primero.supporthub.dev/forum/t/issues-with-the-felt-stigma-and-psychosocial-wellbeing-forms/616)
**Author:** [@megan.obrien](https://primero.supporthub.dev/forum/u/megan.obrien)\ **Replies:** 7\ **Last updated:** [October 19, 2022, 6:36pm UTC](https://primero.supporthub.dev/forum/t/issues-with-the-felt-stigma-and-psychosocial-wellbeing-forms/616 "2022-10-19T18:36:19Z")
I have identified several issues with the Felt Stigma and Psychosocial Wellbeing case forms in GBVIMS+ v2. First, the dropdown menu for session number does not allow me to reorder the numbers so they are sequential (even… --- ## [Missing case/incident records after successful save](https://primero.supporthub.dev/forum/t/missing-case-incident-records-after-successful-save/598)
**Author:** [@ekormawa](https://primero.supporthub.dev/forum/u/ekormawa)\ **Replies:** 4\ **Last updated:** [September 22, 2022, 8:29pm UTC](https://primero.supporthub.dev/forum/t/missing-case-incident-records-after-successful-save/598 "2022-09-22T20:29:22Z")
Hello, Reports from Bangladesh GBVIMS+ that case/incident records are being saved on the system but they are not appearing in case/incident list view and disappear. These records are not disabled and/or closed. In one … --- ## [OpenFn and Primero Language Pack, now available!](https://primero.supporthub.dev/forum/t/openfn-and-primero-language-pack-now-available/311)
**Author:** [@jpanchalingam](https://primero.supporthub.dev/forum/u/jpanchalingam)\ **Replies:** 0\ **Last updated:** [April 27, 2020, 5:26pm UTC](https://primero.supporthub.dev/forum/t/openfn-and-primero-language-pack-now-available/311 "2020-04-27T17:26:10Z")
Check out the OpenFn Primero language-package (or “connector”), now live and available to any OpenFn user to access: GitHub - OpenFn/language-primero: A language-package that wraps up UNICEF's Primero API for use with Op… --- ## [Self Hosting Primero v2 - issue with primero application container](https://primero.supporthub.dev/forum/t/self-hosting-primero-v2-issue-with-primero-application-container/608)
**Author:** [@user38](https://primero.supporthub.dev/forum/u/user38)\ **Replies:** 4\ **Last updated:** [September 20, 2022, 6:22pm UTC](https://primero.supporthub.dev/forum/t/self-hosting-primero-v2-issue-with-primero-application-container/608 "2022-09-20T18:22:04Z")
Hello, I’m trying to self host Primero following this tutorial: Self Hosting Primero v2 - Installation - everything works fine until the ansible-playbook application-primero.yml --tags configure,start step. All containe… --- ## [Is it possible to extract form field translations via the API?](https://primero.supporthub.dev/forum/t/is-it-possible-to-extract-form-field-translations-via-the-api/602)
**Author:** [@aleksa\_openfn](https://primero.supporthub.dev/forum/u/aleksa_openfn)\ **Replies:** 2\ **Last updated:** [August 22, 2022, 8:01pm UTC](https://primero.supporthub.dev/forum/t/is-it-possible-to-extract-form-field-translations-via-the-api/602 "2022-08-22T20:01:48Z")
We are working on an Interoperability project with Primero V2 where the partner would like to send translated value labels for single- and multi-select questions to another system. For example, if a caseworker has speci… --- ## [Error 500 in Bangladesh GBVIMS+](https://primero.supporthub.dev/forum/t/error-500-in-bangladesh-gbvims/597)
**Author:** [@ekormawa](https://primero.supporthub.dev/forum/u/ekormawa)\ **Replies:** 1\ **Last updated:** [August 19, 2022, 5:37pm UTC](https://primero.supporthub.dev/forum/t/error-500-in-bangladesh-gbvims/597 "2022-08-19T17:37:16Z")
Hello, Users in CXB GBVIMS+ are experiencing Error 500 error for specific case records. Once the staff select the case record and enter a case, perform a specific action, then press save, the error 500 msg appears. This… --- ## [Primero Community site - Account authorization errors when trying to reset my Community user password, and then create new account](https://primero.supporthub.dev/forum/t/primero-community-site-account-authorization-errors-when-trying-to-reset-my-community-user-password-and-then-create-new-account/601)
**Author:** [@aleksa\_openfn](https://primero.supporthub.dev/forum/u/aleksa_openfn)\ **Replies:** 1\ **Last updated:** [August 19, 2022, 5:26pm UTC](https://primero.supporthub.dev/forum/t/primero-community-site-account-authorization-errors-when-trying-to-reset-my-community-user-password-and-then-create-new-account/601 "2022-08-19T17:26:56Z")
I had a really hard time logging into this Primero Community today (community.openfn.org). First, I was unable to successfully reset my user password, and then errors were thrown when I registered a new account with a di… --- ## [.csv exports issue](https://primero.supporthub.dev/forum/t/csv-exports-issue/599)
**Author:** [@ekormawa](https://primero.supporthub.dev/forum/u/ekormawa)\ **Replies:** 1\ **Last updated:** [August 17, 2022, 2:50pm UTC](https://primero.supporthub.dev/forum/t/csv-exports-issue/599 "2022-08-17T14:50:50Z")
Hello for TXB V2, There is an issue with the .csv export. When user does the following actions below the export contains random codes rather than legible script. I suspect this is to do with exporting while in arabic m… [Previous page](https://primero.supporthub.dev/forum/latest.md?page=1) [Next page](https://primero.supporthub.dev/forum/latest.md?page=3)