# Latest **URL:** https://primero.supporthub.dev/forum/latest.md?page=3 [Latest](https://primero.supporthub.dev/forum/latest.md) · [Categories](https://primero.supporthub.dev/forum/categories.md) · [Tags](https://primero.supporthub.dev/forum/tags.md) **Page:** 4 --- ## [IR Export for GBVIMS+ v2](https://primero.supporthub.dev/forum/t/ir-export-for-gbvims-v2/520)
**Author:** [@jpanchalingam](https://primero.supporthub.dev/forum/u/jpanchalingam)\ **Replies:** 5\ **Last updated:** [April 25, 2022, 7:25pm UTC](https://primero.supporthub.dev/forum/t/ir-export-for-gbvims-v2/520 "2022-04-25T19:25:19Z")
The “Incident County” column is showing up blank, even when the data field is complete in the system. Any suggestion on why this is happening? This is verified as an issue in Jordan and Tanzania. --- ## [Identity provider for primero users not working on SSD V2](https://primero.supporthub.dev/forum/t/identity-provider-for-primero-users-not-working-on-ssd-v2/583)
**Author:** [@ekormawa](https://primero.supporthub.dev/forum/u/ekormawa)\ **Replies:** 2\ **Last updated:** [August 3, 2022, 7:57pm UTC](https://primero.supporthub.dev/forum/t/identity-provider-for-primero-users-not-working-on-ssd-v2/583 "2022-08-03T19:57:14Z")
The identity provider for the South Sudan V2 is not working. Users are unable to get into the system when using either the temporary password in the welcome email or using the default password that was set up by Jozian. … --- ## [Managers are not able to click into parts of the "Cases to Assign" dashboard](https://primero.supporthub.dev/forum/t/managers-are-not-able-to-click-into-parts-of-the-cases-to-assign-dashboard/591)
**Author:** [@jack.miszencin](https://primero.supporthub.dev/forum/u/jack.miszencin)\ **Replies:** 1\ **Last updated:** [August 3, 2022, 7:52pm UTC](https://primero.supporthub.dev/forum/t/managers-are-not-able-to-click-into-parts-of-the-cases-to-assign-dashboard/591 "2022-08-03T19:52:49Z")
When managers go to their dashboard, they are unable to click on the bottom row of the “Cases to Assign” dashboard. Steps to reproduce: Login as a CP Administrator. Go to any case and assign it to a CP Manager One day… --- ## [Radio button values not showing up](https://primero.supporthub.dev/forum/t/radio-button-values-not-showing-up/593)
**Author:** [@shettyajit9](https://primero.supporthub.dev/forum/u/shettyajit9)\ **Replies:** 2\ **Last updated:** [August 3, 2022, 3:30pm UTC](https://primero.supporthub.dev/forum/t/radio-button-values-not-showing-up/593 "2022-08-03T15:30:13Z")
Hi All, I was doing a migration from V1 to V2 and i noticed that the radio button doesn’t show up properly the first time unless we reload. I checked from back end and the data was still present and in correct format. … --- ## [Primero v2 install issue](https://primero.supporthub.dev/forum/t/primero-v2-install-issue/587)
**Author:** [@user34](https://primero.supporthub.dev/forum/u/user34)\ **Replies:** 27\ **Last updated:** [July 22, 2022, 1:54pm UTC](https://primero.supporthub.dev/forum/t/primero-v2-install-issue/587 "2022-07-22T13:54:28Z")
Hi, I seem to be running into an issue once I run the ansible-playbook bootstrap.yml. root@primero:~/v2-deploy/primero/ansible# ansible-playbook bootstrap.yml \[WARNING\]: Could not match supplied host pattern, ignoring… --- ## [GBVIMS+ Lookups issues: Changing order of Lookups, and fields defaulting to wrong Lookup](https://primero.supporthub.dev/forum/t/gbvims-lookups-issues-changing-order-of-lookups-and-fields-defaulting-to-wrong-lookup/570)
**Author:** [@krougvie](https://primero.supporthub.dev/forum/u/krougvie)\ **Replies:** 2\ **Last updated:** [July 21, 2022, 6:40pm UTC](https://primero.supporthub.dev/forum/t/gbvims-lookups-issues-changing-order-of-lookups-and-fields-defaulting-to-wrong-lookup/570 "2022-07-21T18:40:57Z")
Hi there - configuring GBVIMS+ v2 and having two issues with Lookups: Created new lookup values but unable to apply them to the field - e.g. under ‘gender’ of perpetrator(s), options should be M, F, Both M&F, but syst… --- ## [Sum total column bad data in report](https://primero.supporthub.dev/forum/t/sum-total-column-bad-data-in-report/580)
**Author:** [@user33](https://primero.supporthub.dev/forum/u/user33)\ **Replies:** 3\ **Last updated:** [July 18, 2022, 2:07pm UTC](https://primero.supporthub.dev/forum/t/sum-total-column-bad-data-in-report/580 "2022-07-18T14:07:26Z")
I have inconsistent in SUM of each row specified in total column, in this report. --- ## [Number of reviewed cases](https://primero.supporthub.dev/forum/t/number-of-reviewed-cases/577)
**Author:** [@sheth.opere](https://primero.supporthub.dev/forum/u/sheth.opere)\ **Replies:** 1\ **Last updated:** [July 3, 2022, 9:53pm UTC](https://primero.supporthub.dev/forum/t/number-of-reviewed-cases/577 "2022-07-03T21:53:33Z")
Is it posible to track and know the number of cases reviewed in the system by a particular case reviewer in this case a manager overseeing a particular group who is also responsible for reviewing cases and making approva… --- ## [Request on adding grant name field and current location/phase to filters for reporting!](https://primero.supporthub.dev/forum/t/request-on-adding-grant-name-field-and-current-location-phase-to-filters-for-reporting/582)
**Author:** [@nebras.hussien](https://primero.supporthub.dev/forum/u/nebras.hussien)\ **Replies:** 0\ **Last updated:** [June 16, 2022, 7:34pm UTC](https://primero.supporthub.dev/forum/t/request-on-adding-grant-name-field-and-current-location-phase-to-filters-for-reporting/582 "2022-06-16T19:34:48Z")
One partner requested to be able to create reports under record type: follow-up/service with "adding two minimum reportable field case “grant name” and “if camp, which phase?” so, would it be possible to work on it or … --- ## [Supervisor approval for case closure/action plan not registering in caseworkers records](https://primero.supporthub.dev/forum/t/supervisor-approval-for-case-closure-action-plan-not-registering-in-caseworkers-records/581)
**Author:** [@ekormawa](https://primero.supporthub.dev/forum/u/ekormawa)\ **Replies:** 0\ **Last updated:** [June 16, 2022, 4:09am UTC](https://primero.supporthub.dev/forum/t/supervisor-approval-for-case-closure-action-plan-not-registering-in-caseworkers-records/581 "2022-06-16T04:09:38Z")
For CXB GBVIMS+ instance, when a case management supervisor provides ‘approval’ to either action plan or case closure in the system, there is no update on the caseworker dashboard indicating that record has been approved… --- ## [Unable to remove flag created by user](https://primero.supporthub.dev/forum/t/unable-to-remove-flag-created-by-user/579)
**Author:** [@ekormawa](https://primero.supporthub.dev/forum/u/ekormawa)\ **Replies:** 0\ **Last updated:** [June 15, 2022, 7:43am UTC](https://primero.supporthub.dev/forum/t/unable-to-remove-flag-created-by-user/579 "2022-06-15T07:43:32Z")
Hello, for the Cox’s GBVIMS+ instance there are users who are unable to remove the flags that they have created on case records. i.e once a flag is created and then you select FLAGS\> unflag case \> + button \> type in unfl… --- ## [How to import cases exported from a different region running the same exact system?](https://primero.supporthub.dev/forum/t/how-to-import-cases-exported-from-a-different-region-running-the-same-exact-system/578)
**Author:** [@user16](https://primero.supporthub.dev/forum/u/user16)\ **Replies:** 1\ **Last updated:** [June 13, 2022, 8:05pm UTC](https://primero.supporthub.dev/forum/t/how-to-import-cases-exported-from-a-different-region-running-the-same-exact-system/578 "2022-06-13T20:05:04Z")
If we are running two of the same systems (i.e. same configurations, same forms etc) and we decide to move some cases for whatever reason from system A to B, we know we can export the data into a CSV, JSON or other forma… --- ## [Resetting Primero Identity User Password in Primero v2 and Reset Link for Organizational Identity Provider](https://primero.supporthub.dev/forum/t/resetting-primero-identity-user-password-in-primero-v2-and-reset-link-for-organizational-identity-provider/474)
**Author:** [@jpanchalingam](https://primero.supporthub.dev/forum/u/jpanchalingam)\ **Replies:** 1\ **Last updated:** [June 13, 2022, 7:50pm UTC](https://primero.supporthub.dev/forum/t/resetting-primero-identity-user-password-in-primero-v2-and-reset-link-for-organizational-identity-provider/474 "2022-06-13T19:50:35Z")
Organizations Without Identity Providers Some CPIMS+ and GBVIMS+ instances have been configured to use identity providers (such as Save the Children, International Rescue Committee, Terre des Hommes, UNFPA, UNICEF or Gma… --- ## [Flagging and Scheduling Activity](https://primero.supporthub.dev/forum/t/flagging-and-scheduling-activity/166)
**Author:** [@childprotectioninnov](https://primero.supporthub.dev/forum/u/childprotectioninnov)\ **Replies:** 6\ **Last updated:** [June 1, 2022, 8:23pm UTC](https://primero.supporthub.dev/forum/t/flagging-and-scheduling-activity/166 "2022-06-01T20:23:17Z")
What is a flag? What is a scheduled activity? --- ## [Primero Android App incompatibility with V2.0 webapp](https://primero.supporthub.dev/forum/t/primero-android-app-incompatibility-with-v2-0-webapp/572)
**Author:** [@user16](https://primero.supporthub.dev/forum/u/user16)\ **Replies:** 1\ **Last updated:** [May 16, 2022, 4:46pm UTC](https://primero.supporthub.dev/forum/t/primero-android-app-incompatibility-with-v2-0-webapp/572 "2022-05-16T16:46:24Z")
The primero app that is available for android: (https://play.google.com/store/apps/details?id=org.unicef.rapidreg&hl=en&gl=US&showAllReviews=true), used to work with V1.7 instances. But now that we have moved to V2.0, it… --- ## [Requesting a transfer in CPIMS+ v2](https://primero.supporthub.dev/forum/t/requesting-a-transfer-in-cpims-v2/571)
**Author:** [@childprotectioninnov](https://primero.supporthub.dev/forum/u/childprotectioninnov)\ **Replies:** 0\ **Last updated:** [May 14, 2022, 7:53pm UTC](https://primero.supporthub.dev/forum/t/requesting-a-transfer-in-cpims-v2/571 "2022-05-14T19:53:33Z")
Searching for Cases Managed By Other Users Some users have the ability to search for and view limited information about records managed by other users. When users with this ability perform a search and arrive at the Sear… --- ## [Custom Exports in v2](https://primero.supporthub.dev/forum/t/custom-exports-in-v2/566)
**Author:** [@childprotectioninnov](https://primero.supporthub.dev/forum/u/childprotectioninnov)\ **Replies:** 3\ **Last updated:** [May 14, 2022, 5:41pm UTC](https://primero.supporthub.dev/forum/t/custom-exports-in-v2/566 "2022-05-14T17:41:17Z")
The caseworker field don’t appears in “Select fields to export” when using the custom export, is this by design? --- ## [Using Primero v2 on a mobile device or tablet](https://primero.supporthub.dev/forum/t/using-primero-v2-on-a-mobile-device-or-tablet/569)
**Author:** [@childprotectioninnov](https://primero.supporthub.dev/forum/u/childprotectioninnov)\ **Replies:** 1\ **Last updated:** [May 7, 2022, 12:47pm UTC](https://primero.supporthub.dev/forum/t/using-primero-v2-on-a-mobile-device-or-tablet/569 "2022-05-07T12:47:05Z")
If you “swipe away” a browser when you’re using a mobile device while online and do not click save, the data doesn’t cache to phone and what I have entered doesn’t save. Is this correct behaviour? --- ## [Notes from my manager](https://primero.supporthub.dev/forum/t/notes-from-my-manager/568)
**Author:** [@childprotectioninnov](https://primero.supporthub.dev/forum/u/childprotectioninnov)\ **Replies:** 3\ **Last updated:** [May 7, 2022, 12:43pm UTC](https://primero.supporthub.dev/forum/t/notes-from-my-manager/568 "2022-05-07T12:43:38Z")
In CPIMS+, case workers are able to delete notes added by the manager (they do not want to only have view only of the notes form as they also want to add notes as case workers as well), is this how it is supposed to work… --- ## [Dashboards and Role Permissions in v2](https://primero.supporthub.dev/forum/t/dashboards-and-role-permissions-in-v2/567)
**Author:** [@childprotectioninnov](https://primero.supporthub.dev/forum/u/childprotectioninnov)\ **Replies:** 1\ **Last updated:** [May 7, 2022, 12:37pm UTC](https://primero.supporthub.dev/forum/t/dashboards-and-role-permissions-in-v2/567 "2022-05-07T12:37:42Z")
User 1 (access only records in my group) has access to User Group A User 2 (access only records in my group) has access to User Group A and User Group B User 1 is able to view User Group A and B in dashboard. Is this b… --- ## [Creating new roles in v2 as a system administrator](https://primero.supporthub.dev/forum/t/creating-new-roles-in-v2-as-a-system-administrator/565)
**Author:** [@childprotectioninnov](https://primero.supporthub.dev/forum/u/childprotectioninnov)\ **Replies:** 1\ **Last updated:** [May 7, 2022, 12:29pm UTC](https://primero.supporthub.dev/forum/t/creating-new-roles-in-v2-as-a-system-administrator/565 "2022-05-07T12:29:12Z")
As an admin, if I create a role is created, it isn’t added to the list of roles I have access to and the superuser needs to add it to the admin role. Is this by design? --- ## [CP Case worker/CP Manager/CP Administrator Dashboard](https://primero.supporthub.dev/forum/t/cp-case-worker-cp-manager-cp-administrator-dashboard/511)
**Author:** [@user4](https://primero.supporthub.dev/forum/u/user4)\ **Replies:** 3\ **Last updated:** [December 27, 2021, 4:35pm UTC](https://primero.supporthub.dev/forum/t/cp-case-worker-cp-manager-cp-administrator-dashboard/511 "2021-12-27T16:35:47Z")
Whenever we Clicking on any of the numbers in the Case worker dashboard sections the system doesn’t showing up to a list of the records which that number represents. On CP Manager dashboard in approvals section, we… --- ## [Updates on the Protection Concerns look-up](https://primero.supporthub.dev/forum/t/updates-on-the-protection-concerns-look-up/540)
**Author:** [@alishingaly.ha](https://primero.supporthub.dev/forum/u/alishingaly.ha)\ **Replies:** 1\ **Last updated:** [May 3, 2022, 4:48pm UTC](https://primero.supporthub.dev/forum/t/updates-on-the-protection-concerns-look-up/540 "2022-05-03T16:48:20Z")
Hello team I hope you are all well and healthy, I have more of a logical case scenario than a technical question. So, the Case Management working group in Iraq has demanded changes in the protection concerns list (look… --- ## [Not able to install Primero 1.15](https://primero.supporthub.dev/forum/t/not-able-to-install-primero-1-15/559)
**Author:** [@user30](https://primero.supporthub.dev/forum/u/user30)\ **Replies:** 3\ **Last updated:** [May 3, 2022, 4:28pm UTC](https://primero.supporthub.dev/forum/t/not-able-to-install-primero-1-15/559 "2022-05-03T16:28:01Z")
While installing the primero I am not getting any errors but the installation is also not done. Can someone help me to resolve the issue primero@web-System-Product-Name:~/primero/cookbook$ knife solo cook primero@172.10… --- ## [Disappearing sub-form](https://primero.supporthub.dev/forum/t/disappearing-sub-form/560)
**Author:** [@ekormawa](https://primero.supporthub.dev/forum/u/ekormawa)\ **Replies:** 1\ **Last updated:** [April 25, 2022, 7:51pm UTC](https://primero.supporthub.dev/forum/t/disappearing-sub-form/560 "2022-04-25T19:51:31Z")
I created a sub-form (with it’s associated fields) on the V2 training sandbox and saved it. While the system confirmed that the sub-form had been saved (pop up confirmation), once I signed out and back in again the subfo… --- ## [Primero performance issues when creating new forms & fields](https://primero.supporthub.dev/forum/t/primero-performance-issues-when-creating-new-forms-fields/561)
**Author:** [@ekormawa](https://primero.supporthub.dev/forum/u/ekormawa)\ **Replies:** 0\ **Last updated:** [April 24, 2022, 1:13pm UTC](https://primero.supporthub.dev/forum/t/primero-performance-issues-when-creating-new-forms-fields/561 "2022-04-24T13:13:58Z")
Flagging that after you create a new form, include all information in the ‘settings tab’ and then clicking ‘save’, oftentimes the system crashes as you transition to the ‘fields’ page. Clicking refresh a couple of times … --- ## [Working in offlinemode](https://primero.supporthub.dev/forum/t/working-in-offlinemode/557)
**Author:** [@kingsley.owusu](https://primero.supporthub.dev/forum/u/kingsley.owusu)\ **Replies:** 1\ **Last updated:** [April 21, 2022, 1:49pm UTC](https://primero.supporthub.dev/forum/t/working-in-offlinemode/557 "2022-04-21T13:49:19Z")
please I need clarification in working in the offline mode of CIMPS VR2 In a situation where the user working in offline mode enters data but then the user closes the browser or restart the computer! In this case, will … --- ## [Redirecting to your own domain](https://primero.supporthub.dev/forum/t/redirecting-to-your-own-domain/555)
**Author:** [@childprotectioninnov](https://primero.supporthub.dev/forum/u/childprotectioninnov)\ **Replies:** 0\ **Last updated:** [April 5, 2022, 2:37pm UTC](https://primero.supporthub.dev/forum/t/redirecting-to-your-own-domain/555 "2022-04-05T14:37:01Z")
If you would like to redirect to another domain. Follow the steps below: Register the (sub)domain. Partner set up their domain. Eg. xxxxx.gov.abc Set up the DNS and purchase a TLS cert for their domain. Point it to… --- ## [Invalid User name Install Primero 2](https://primero.supporthub.dev/forum/t/invalid-user-name-install-primero-2/552)
**Author:** [@user26](https://primero.supporthub.dev/forum/u/user26)\ **Replies:** 1\ **Last updated:** [March 31, 2022, 9:44pm UTC](https://primero.supporthub.dev/forum/t/invalid-user-name-install-primero-2/552 "2022-03-31T21:44:02Z")
I’ve installed primero V.2.0 into my VPS hosting, but the password and username given on github " primero/ primer0! " doesn’t work Here I send my installation link http://primeroindonesia.com/v2/login please help me ! --- ## [Alerts in v2 - Notes and Approvals](https://primero.supporthub.dev/forum/t/alerts-in-v2-notes-and-approvals/546)
**Author:** [@childprotectioninnov](https://primero.supporthub.dev/forum/u/childprotectioninnov)\ **Replies:** 1\ **Last updated:** [March 16, 2022, 4:53pm UTC](https://primero.supporthub.dev/forum/t/alerts-in-v2-notes-and-approvals/546 "2022-03-16T16:53:49Z")
In the system settings, we can control where the alerts go on the various approval types. approval\_forms\_to\_alert: { cp\_assessment: “assessment”, cp\_case\_plan: “case\_plan”, closure\_form: “closure” }, If you do not … [Previous page](https://primero.supporthub.dev/forum/latest.md?page=2) [Next page](https://primero.supporthub.dev/forum/latest.md?page=4)