# Searching for existing cases on the mobile app

**URL:** <https://primero.supporthub.dev/forum/t/searching-for-existing-cases-on-the-mobile-app/333>\
**Category:** CPIMS\
**Tags:** v1-6\
**Created:** [July 13, 2020, 6:32pm UTC](https://primero.supporthub.dev/forum/t/searching-for-existing-cases-on-the-mobile-app/333 "2020-07-13T18:32:02Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![jpanchalingam](https://primero.supporthub.dev/forum/user_avatar/primero.supporthub.dev/jpanchalingam/32/73_2.png) [@jpanchalingam](https://primero.supporthub.dev/forum/u/jpanchalingam)\
**Post date:** [July 13, 2020, 6:32pm UTC](https://primero.supporthub.dev/forum/t/searching-for-existing-cases-on-the-mobile-app/333/1 "2020-07-13T18:32:02Z")

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Hello,

On the mobile application, when prompted for the second login when searching for existing cases, we receive an error. Any suggestion on how to troubleshoot this? Please find a recording here: [SVID\_20200713\_095702\_1.mp4 - Google Drive](https://drive.google.com/file/d/1E5bQXAABVSbRfblhWmW2JdRwxgrtX57H/view?usp=sharing)