# \#v1-7
**URL:** https://primero.supporthub.dev/forum/tag/v1-7/184.md
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## [500 Server error on Kakuma CPIMS+](https://primero.supporthub.dev/forum/t/500-server-error-on-kakuma-cpims/518)
**Author:** [@sheth.opere](https://primero.supporthub.dev/forum/u/sheth.opere)\
**Replies:** 1\
**Last updated:** [January 12, 2022, 2:27pm UTC](https://primero.supporthub.dev/forum/t/500-server-error-on-kakuma-cpims/518 "2022-01-12T14:27:08Z")
Hi. We have been experiencing the below error when trying to access the system for quite sometime. Kindly help resolve this.
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## [Dropdown list disappearing in browser](https://primero.supporthub.dev/forum/t/dropdown-list-disappearing-in-browser/470)
**Author:** [@shettyajit9](https://primero.supporthub.dev/forum/u/shettyajit9)\
**Replies:** 4\
**Last updated:** [December 20, 2021, 3:43pm UTC](https://primero.supporthub.dev/forum/t/dropdown-list-disappearing-in-browser/470 "2021-12-20T15:43:01Z")
Hi, Some of the users are facing issues when access dropdown list in browser. These list appear at the start but as they start filling up forms they cannot access/see them. This is faced by users of certain region only …
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## [A request to add notes to Review form](https://primero.supporthub.dev/forum/t/a-request-to-add-notes-to-review-form/472)
**Author:** [@nebras.hussien](https://primero.supporthub.dev/forum/u/nebras.hussien)\
**Replies:** 3\
**Last updated:** [September 13, 2021, 10:07pm UTC](https://primero.supporthub.dev/forum/t/a-request-to-add-notes-to-review-form/472 "2021-09-13T22:07:10Z")
Dears, Our team ask if it’s possible to have the feature (add notes) on the review form in our live production. Regards
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## [Adding two dates into the dates filter in CPIMS+](https://primero.supporthub.dev/forum/t/adding-two-dates-into-the-dates-filter-in-cpims/487)
**Author:** [@nebras.hussien](https://primero.supporthub.dev/forum/u/nebras.hussien)\
**Replies:** 1\
**Last updated:** [December 14, 2021, 7:41pm UTC](https://primero.supporthub.dev/forum/t/adding-two-dates-into-the-dates-filter-in-cpims/487 "2021-12-14T19:41:41Z")
Our team asks to add those two dates (Date of follow up) in the follow-up form and (Created on) in the services form) on the already date filter …would it be possible to have them there!
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## [Privacy error "Your connection isn't private"](https://primero.supporthub.dev/forum/t/privacy-error-your-connection-isnt-private/486)
**Author:** [@al-smadi](https://primero.supporthub.dev/forum/u/al-smadi)\
**Replies:** 1\
**Last updated:** [October 24, 2021, 1:04am UTC](https://primero.supporthub.dev/forum/t/privacy-error-your-connection-isnt-private/486 "2021-10-24T01:04:38Z")
Whenever users try to access Jordan CPIMS+ V1.7 it return the error “Your connection isn’t private”.
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## [Sub Form Export issue in PDF](https://primero.supporthub.dev/forum/t/sub-form-export-issue-in-pdf/475)
**Author:** [@l.drekh](https://primero.supporthub.dev/forum/u/l.drekh)\
**Replies:** 5\
**Last updated:** [September 22, 2021, 11:37am UTC](https://primero.supporthub.dev/forum/t/sub-form-export-issue-in-pdf/475 "2021-09-22T11:37:48Z")
When we do a PDF export for a case with forms which contains sub forms, the pdf shows a field with sub form name and collection of some code in data field. I have attached an image to show case this. Please advise how to…
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## [Select dropdowns aren't retaining true / false values](https://primero.supporthub.dev/forum/t/select-dropdowns-arent-retaining-true-false-values/466)
**Author:** [@irlawrence](https://primero.supporthub.dev/forum/u/irlawrence)\
**Replies:** 1\
**Last updated:** [August 31, 2021, 8:59pm UTC](https://primero.supporthub.dev/forum/t/select-dropdowns-arent-retaining-true-false-values/466 "2021-08-31T20:59:58Z")
We are noticing an issue where select values are not maintained on editing a case. The value is pulled correctly into the html \
**Author:** [@ekormawa](https://primero.supporthub.dev/forum/u/ekormawa)\
**Replies:** 2\
**Last updated:** [August 31, 2021, 8:52pm UTC](https://primero.supporthub.dev/forum/t/txb-ir-export-options-for-legal-are-not-exporting/467 "2021-08-31T20:52:39Z")
Hello, For the question ‘want legal action’ in the IR export, the options for ‘yes’ and ‘no’ are not exporting. I have been able to reproduce error in VM.
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## [Export CSV does not format data](https://primero.supporthub.dev/forum/t/export-csv-does-not-format-data/471)
**Author:** [@shettyajit9](https://primero.supporthub.dev/forum/u/shettyajit9)\
**Replies:** 1\
**Last updated:** [August 24, 2021, 9:52am UTC](https://primero.supporthub.dev/forum/t/export-csv-does-not-format-data/471 "2021-08-24T09:52:36Z")
Hi All, We have certain users whose default language is English, But they have to use Arabic in some text fields. When they try to export the cases in bulk, the Arabic data/Text is not formatted properly. How to fix th…
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## [All dates in BIA disappear on Jordan CPIMS+](https://primero.supporthub.dev/forum/t/all-dates-in-bia-disappear-on-jordan-cpims/464)
**Author:** [@al-smadi](https://primero.supporthub.dev/forum/u/al-smadi)\
**Replies:** 3\
**Last updated:** [August 11, 2021, 1:47pm UTC](https://primero.supporthub.dev/forum/t/all-dates-in-bia-disappear-on-jordan-cpims/464 "2021-08-11T13:47:38Z")
Version 1.7.35 Jordan CPIMS+ all dates have been disappear in below cases IMC/IRB/16/bb52bda IMC/IRB/28/494ea8f IMC/IRB/28/672500b IMC/IRB/28/534a3b4 IMC/IRB/28/0dd39ca IMC/IRB/17/1d28697
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## [Issues with Jordan CPIMS+ v1.7](https://primero.supporthub.dev/forum/t/issues-with-jordan-cpims-v1-7/458)
**Author:** [@al-smadi](https://primero.supporthub.dev/forum/u/al-smadi)\
**Replies:** 5\
**Last updated:** [August 1, 2021, 12:03pm UTC](https://primero.supporthub.dev/forum/t/issues-with-jordan-cpims-v1-7/458 "2021-08-01T12:03:22Z")
Hi, Kindly note that we face several issues with Jordan CPIMS+ V1.7 as below : The system is very slow even though we use a good internet connection and we try different browsers “Chrome, Edge and Mozilla Firefox” wit…
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## [500 Error on Iraq CPIMS+](https://primero.supporthub.dev/forum/t/500-error-on-iraq-cpims/459)
**Author:** [@jpanchalingam](https://primero.supporthub.dev/forum/u/jpanchalingam)\
**Replies:** 1\
**Last updated:** [July 27, 2021, 12:48pm UTC](https://primero.supporthub.dev/forum/t/500-error-on-iraq-cpims/459 "2021-07-27T12:48:33Z")
Version 1.7.30 Iraq CPIMS+ Production 500 error for the user (sci-cw-fahima) on the case list view. And unable to open SCI-AB5E5C1, SCI-26AEB9F, SCI-82AA7D1, SCI-70E9B0D
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## [The Server goes down and the system cant be accessed after do custom export](https://primero.supporthub.dev/forum/t/the-server-goes-down-and-the-system-cant-be-accessed-after-do-custom-export/453)
**Author:** [@nebras.hussien](https://primero.supporthub.dev/forum/u/nebras.hussien)\
**Replies:** 1\
**Last updated:** [June 28, 2021, 4:09pm UTC](https://primero.supporthub.dev/forum/t/the-server-goes-down-and-the-system-cant-be-accessed-after-do-custom-export/453 "2021-06-28T16:09:44Z")
Recently I have noticed that after we do custom export, it doesn’t provide the data on the bulk data tab, then it gives us that the site cant be reached as in the photo below.
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## [Unable to export data](https://primero.supporthub.dev/forum/t/unable-to-export-data/452)
**Author:** [@nebras.hussien](https://primero.supporthub.dev/forum/u/nebras.hussien)\
**Replies:** 0\
**Last updated:** [June 27, 2021, 4:15pm UTC](https://primero.supporthub.dev/forum/t/unable-to-export-data/452 "2021-06-27T16:15:47Z")
I used to filter cases then use custom export for data reporting, but today I tried many times, it shows that It generates, but when shifting to the bulk data tab, nothing appears, how to fix this? is it a server issue …
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## [Report Timeout for service](https://primero.supporthub.dev/forum/t/report-timeout-for-service/447)
**Author:** [@shettyajit9](https://primero.supporthub.dev/forum/u/shettyajit9)\
**Replies:** 1\
**Last updated:** [June 11, 2021, 11:32am UTC](https://primero.supporthub.dev/forum/t/report-timeout-for-service/447 "2021-06-11T11:32:07Z")
I am trying to create a report based on type of services provided by all the caseworkers differentiated by Risk levels. I chose the module as Service in report and group by row as ‘type of service’ field from service sub…
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## [Install Primero production Step By Step on Ubuntu 18.04](https://primero.supporthub.dev/forum/t/install-primero-production-step-by-step-on-ubuntu-18-04/326)
**Author:** [@akram.mutaher.a](https://primero.supporthub.dev/forum/u/akram.mutaher.a)\
**Replies:** 3\
**Last updated:** [May 22, 2021, 2:46pm UTC](https://primero.supporthub.dev/forum/t/install-primero-production-step-by-step-on-ubuntu-18-04/326 "2021-05-22T14:46:54Z")
Is there any guide to install Primero on ubuntu 18.04 step by step or give me a download link for primero-installer.exe to install it on windows Thanks in advance
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## [Change a drop down field into a text field?!](https://primero.supporthub.dev/forum/t/change-a-drop-down-field-into-a-text-field/430)
**Author:** [@nebras.hussien](https://primero.supporthub.dev/forum/u/nebras.hussien)\
**Replies:** 3\
**Last updated:** [May 20, 2021, 3:44pm UTC](https://primero.supporthub.dev/forum/t/change-a-drop-down-field-into-a-text-field/430 "2021-05-20T15:44:13Z")
We need to change the type of field we added manually to the registration form, specifically a one selection-drop down list field into a text field, knowing this field already have data in the database entered by a casew…
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## [A supervisor is facing error 500 while clicking on cases tab](https://primero.supporthub.dev/forum/t/a-supervisor-is-facing-error-500-while-clicking-on-cases-tab/427)
**Author:** [@nebras.hussien](https://primero.supporthub.dev/forum/u/nebras.hussien)\
**Replies:** 4\
**Last updated:** [May 14, 2021, 10:10pm UTC](https://primero.supporthub.dev/forum/t/a-supervisor-is-facing-error-500-while-clicking-on-cases-tab/427 "2021-05-14T22:10:45Z")
A supervisor is facing the problem that he logs in to CPIMS+ and the dashboard is visible but when he clicks on the cases tab, it gives the error 500 as in the attached photo, knowing that one of his caseworkers alread…
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## [How to security harden a server](https://primero.supporthub.dev/forum/t/how-to-security-harden-a-server/428)
**Author:** [@jozi](https://primero.supporthub.dev/forum/u/jozi)\
**Replies:** 0\
**Last updated:** [May 11, 2021, 9:25pm UTC](https://primero.supporthub.dev/forum/t/how-to-security-harden-a-server/428 "2021-05-11T21:25:56Z")
These are the some of the steps required to harden a server before any production deployment (docker, ansible or command line). It forms part of a separate article about how to self host Primero v2. Please do not attempt…
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## [Issue of Permission (a role is being able to see cases for other agency)](https://primero.supporthub.dev/forum/t/issue-of-permission-a-role-is-being-able-to-see-cases-for-other-agency/410)
**Author:** [@nebras.hussien](https://primero.supporthub.dev/forum/u/nebras.hussien)\
**Replies:** 3\
**Last updated:** [May 5, 2021, 11:08pm UTC](https://primero.supporthub.dev/forum/t/issue-of-permission-a-role-is-being-able-to-see-cases-for-other-agency/410 "2021-05-05T23:08:07Z")
We have had the issue that when a caseworker or case supervisor would go to press on the Search box in the right corner (when it is blank), it shows the total number of cases for other agencies, first we go for setting a…
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## [Data loss of assessment and case plan](https://primero.supporthub.dev/forum/t/data-loss-of-assessment-and-case-plan/417)
**Author:** [@nebras.hussien](https://primero.supporthub.dev/forum/u/nebras.hussien)\
**Replies:** 1\
**Last updated:** [May 5, 2021, 11:06pm UTC](https://primero.supporthub.dev/forum/t/data-loss-of-assessment-and-case-plan/417 "2021-05-05T23:06:23Z")
A case worker has reported the loss of data for three cases already entered into the system and saved before, specifically the assessment and the case plan?!!! knowing she is using only laptop for data entry, she has dis…
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## [Refer Case malfunction on multiple referrals](https://primero.supporthub.dev/forum/t/refer-case-malfunction-on-multiple-referrals/422)
**Author:** [@shettyajit9](https://primero.supporthub.dev/forum/u/shettyajit9)\
**Replies:** 2\
**Last updated:** [May 5, 2021, 11:04pm UTC](https://primero.supporthub.dev/forum/t/refer-case-malfunction-on-multiple-referrals/422 "2021-05-05T23:04:53Z")
Hi, We are using CPIMS+ V1.7.28 and we are facing a issue when referring a case for services. When we refer multiple services to another user and when the other user closes the referral after the completion, the referra…
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## [Bulk PDF export of cases containing Arabic text doesn't work](https://primero.supporthub.dev/forum/t/bulk-pdf-export-of-cases-containing-arabic-text-doesnt-work/419)
**Author:** [@shettyajit9](https://primero.supporthub.dev/forum/u/shettyajit9)\
**Replies:** 1\
**Last updated:** [April 22, 2021, 10:54pm UTC](https://primero.supporthub.dev/forum/t/bulk-pdf-export-of-cases-containing-arabic-text-doesnt-work/419 "2021-04-22T22:54:26Z")
Hi, We are using CPIMS+ V1.7.28 and we have to use Arabic texts in our case information. When we tried to bulk export cases from the case list, the PDF did not display the correct Arabic texts. However when we tried exp…
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## [Composite Id in Mobile App doesn't work](https://primero.supporthub.dev/forum/t/composite-id-in-mobile-app-doesnt-work/397)
**Author:** [@shettyajit9](https://primero.supporthub.dev/forum/u/shettyajit9)\
**Replies:** 1\
**Last updated:** [April 19, 2021, 8:16pm UTC](https://primero.supporthub.dev/forum/t/composite-id-in-mobile-app-doesnt-work/397 "2021-04-19T20:16:35Z")
We are using CPIMS+ version 1.7 and we have the case id modified. When we create a case in Web app the composite case id is created perfectly fine. However when we use the mobile app, it is not working. It creates a Case…
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## [No allowing (accepting) sending approval requests from browser of tablet/mobile version](https://primero.supporthub.dev/forum/t/no-allowing-accepting-sending-approval-requests-from-browser-of-tablet-mobile-version/407)
**Author:** [@nebras.hussien](https://primero.supporthub.dev/forum/u/nebras.hussien)\
**Replies:** 1\
**Last updated:** [April 19, 2021, 8:13pm UTC](https://primero.supporthub.dev/forum/t/no-allowing-accepting-sending-approval-requests-from-browser-of-tablet-mobile-version/407 "2021-04-19T20:13:34Z")
As our team are working on tablet/mobile version, they cant sent approval request from Primero application, so we asked them to log in from the tablet browser then to send the requests from there, but they flagged to us …
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## [Attribute Cases only within a User Group](https://primero.supporthub.dev/forum/t/attribute-cases-only-within-a-user-group/403)
**Author:** [@irlawrence](https://primero.supporthub.dev/forum/u/irlawrence)\
**Replies:** 1\
**Last updated:** [April 19, 2021, 8:04pm UTC](https://primero.supporthub.dev/forum/t/attribute-cases-only-within-a-user-group/403 "2021-04-19T20:04:50Z")
Is this possible? It currently shows all users on the system in the drop down
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## [Bug in the setting/Supervisor Role/V1-7](https://primero.supporthub.dev/forum/t/bug-in-the-setting-supervisor-role-v1-7/406)
**Author:** [@nebras.hussien](https://primero.supporthub.dev/forum/u/nebras.hussien)\
**Replies:** 1\
**Last updated:** [March 29, 2021, 12:11pm UTC](https://primero.supporthub.dev/forum/t/bug-in-the-setting-supervisor-role-v1-7/406 "2021-03-29T12:11:35Z")
Under the Supervisor role, in the setting, We deactivate (write) to prevent the modification on the case, but still, we have the supervisors been able to modify/edit cases under their supervision.
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## [Previous and Current Owner the same user](https://primero.supporthub.dev/forum/t/previous-and-current-owner-the-same-user/365)
**Author:** [@irlawrence](https://primero.supporthub.dev/forum/u/irlawrence)\
**Replies:** 1\
**Last updated:** [March 23, 2021, 7:57pm UTC](https://primero.supporthub.dev/forum/t/previous-and-current-owner-the-same-user/365 "2021-03-23T19:57:18Z")
Are there any situations where this can be possible? This record does not sync on mobile
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## [Dates are removed after adding flags](https://primero.supporthub.dev/forum/t/dates-are-removed-after-adding-flags/373)
**Author:** [@mohammed.khoursheed](https://primero.supporthub.dev/forum/u/mohammed.khoursheed)\
**Replies:** 4\
**Last updated:** [March 8, 2021, 12:35pm UTC](https://primero.supporthub.dev/forum/t/dates-are-removed-after-adding-flags/373 "2021-03-08T12:35:37Z")
Hi there, I would like to seek your kind support for the below issue: One of the partners has mentioned that sometimes after supervisors adding flags, some dates such as the date of registration are automatically remov…
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## [Not able to edit cases after attaching photos/documents](https://primero.supporthub.dev/forum/t/not-able-to-edit-cases-after-attaching-photos-documents/374)
**Author:** [@mohammed.khoursheed](https://primero.supporthub.dev/forum/u/mohammed.khoursheed)\
**Replies:** 5\
**Last updated:** [March 8, 2021, 12:35pm UTC](https://primero.supporthub.dev/forum/t/not-able-to-edit-cases-after-attaching-photos-documents/374 "2021-03-08T12:35:28Z")
Hi there, I would like to seek your kind support for the below issue: One of the partners mentioned that their caseworkers can’t edit the information of cases after attaching documents/photos to that cases. Note: this…
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